Delivery & Returns

Delivery & Returns

Delivery Policy

  • Your insoles will be despatched to the address supplied by you within seven working days from acceptance of order.
  • Our standard delivery service normally takes three to five working days (excluding weekends and public holidays).
  • Your insoles will be properly packed and secured to ensure that they reach their destination in an undamaged condition.
  • Your insoles will be sent via Royal Mail recorded delivery or other carrier and will require a signature upon delivery.
  • In the event of any problems with your delivered goods you must notify us within seven days of receiving them.

Returns Policy

  • If you’re not satisfied with the items you can return them to us within seven days of receipt.
  • If the goods are unopened and unused you will receive a full refund for your order.
  • If the goods have been opened and show signs of use then we reserve the right to refuse the return.
  • In all events please contact us to let us know why you are returning the items and tell us how we can help.

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